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Greetings from sunny Costa Rica.
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RichardBlank View Drop Down
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Joined: 02/Dec/2008
Location: Costa Rica
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RichardBlank Quote  Post ReplyReply Direct Link To This Post Topic: Greetings from sunny Costa Rica.
    Posted: 04/Dec/2008 at 10:00pm
After reading a few threads, I wanted to introduce myself to this community.  I look forward to sharing ideas with other forum members.
 
Best regards,
 

Richard





http://www.costaricascallcenter.com 
Richard Blank
CEO
Costa Rica’s Call Center
ceo@costaricascallcenter.com
http://www.costaricascallcenter.com
888-271-6750
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mmarkoe View Drop Down
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Joined: 24/Jul/2008
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Points: 210 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mmarkoe Quote  Post ReplyReply Direct Link To This Post Posted: 05/Dec/2008 at 6:56am
Originally posted by RichardBlank RichardBlank wrote:

After reading a few threads, I wanted to introduce myself to this community.  I look forward to sharing ideas with other forum members.http://www.costaricascallcenter.com
Welcome. Are you using WSR in a call center setting? If so, in what way?
 
Thanks,
Marty
Marty Markoe, MVP
Microsoft Valued Partner
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RichardBlank View Drop Down
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RichardBlank Quote  Post ReplyReply Direct Link To This Post Posted: 05/Dec/2008 at 11:12am
Marty,

Thanks for the reply and warm welcome.


Richard



.
Richard Blank
CEO
Costa Rica’s Call Center
ceo@costaricascallcenter.com
http://www.costaricascallcenter.com
888-271-6750
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mmarkoe View Drop Down
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Points: 210 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mmarkoe Quote  Post ReplyReply Direct Link To This Post Posted: 05/Dec/2008 at 4:47pm
Originally posted by RichardBlank RichardBlank wrote:

Thanks for the reply and warm welcome.
You are welcome.
 
Did you see the questions:
1. Are you using WSR in a call center setting?
2. If so, in what way?
 
Marty
 
Marty Markoe, MVP
Microsoft Valued Partner
See us at: http://www.mymsspeech.com
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RichardBlank View Drop Down
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RichardBlank Quote  Post ReplyReply Direct Link To This Post Posted: 05/Dec/2008 at 4:52pm
The only thing similar at the moment is the ivr dialer programs we use. Internally, we have looked into this and are considering implementing the program next year.
Richard Blank
CEO
Costa Rica’s Call Center
ceo@costaricascallcenter.com
http://www.costaricascallcenter.com
888-271-6750
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mmarkoe View Drop Down
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Joined: 24/Jul/2008
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Points: 210 		Post Options Post Options   Thanks (0) Thanks(0)   Quote mmarkoe Quote  Post ReplyReply Direct Link To This Post Posted: 05/Dec/2008 at 9:43pm
Originally posted by RichardBlank RichardBlank wrote:

The only thing similar at the moment is the ivr dialer programs we use. Internally, we have looked into this and are considering implementing the program next year.
Great to know you are going to try it. Let us know how it goes. You can always write (or have written for you) custom macros to accomplish repetitive tasks.

Marty
Marty Markoe, MVP
Microsoft Valued Partner
See us at: http://www.mymsspeech.com
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RichardBlank View Drop Down
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Joined: 02/Dec/2008
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Points: 4 		Post Options Post Options   Thanks (0) Thanks(0)   Quote RichardBlank Quote  Post ReplyReply Direct Link To This Post Posted: 05/Dec/2008 at 9:47pm
Thanks for the support Marty.

You run a good shop.


Richard
Richard Blank
CEO
Costa Rica’s Call Center
ceo@costaricascallcenter.com
http://www.costaricascallcenter.com
888-271-6750
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